Refund & Returns Policy – Vape Dubai Store

Last Updated: 10 May 2025

At Vape Dubai Store, we strive for 100% customer satisfaction. If you’re not completely happy with your purchase, you may be eligible for a return or refund under the following conditions:

1. Eligibility for Returns & Refunds

✅ Accepted Conditions:

Unopened & Unused Products: Items must be in their original packaging with seals intact.
3-Day Window: Return requests must be initiated within 3 days of delivery.
Faulty/Damaged Items: Contact us immediately via WhatsApp for replacements.

❌ Non-Returnable Items:

Opened or used vaping products (for hygiene reasons)
E-liquids or disposables with broken seals
Products damaged due to misuse

2. How to Initiate a Return

Contact Us: WhatsApp +971 56 389 8101 within 3 days of delivery.
Provide Details: Share your order number, product photos, and reason for return.
Approval: We’ll verify eligibility and send return instructions.

3. Refund Process

Approved Returns: Refunds are processed within 5 business days via the original payment method.
Store Credit: Opt for faster store credit (for future purchases).
Shipping Costs: Return shipping fees are the customer’s responsibility unless the item is faulty.

4. Exchanges

Prefer an exchange? We’ll replace eligible items with the same product or a similar alternative (subject to availability).

5. Non-Refundable Situations

Incorrect orders due to customer-provided address errors.
Products purchased during clearance sales (marked “Final Sale”).

6. Contact Us

For return requests or questions:
📞 WhatsApp: +971 56 389 8101
⏰ Response Time: Within 24 hours (Sun–Fri, 9 AM–6 PM GST).

Note: This policy complies with UAE consumer protection laws. We reserve the right to modify terms without prior notice.

Why This Policy Works?

✔ Clear & Concise: Easy-to-understand conditions.
✔ Mobile-Friendly: WhatsApp-focused for UAE customers.
✔ Trust-Building: Transparent timelines and exceptions.

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