Because vaping devices and e-liquids are hygiene-sensitive, single-use or opened-once products, Vapes Dubai Store can only accept returns within a short window and only for items that have not been used or opened.
24-hour return window
Any return, exchange or complaint must be raised within 24 hours of receiving your order. Requests made after 24 hours cannot be accepted.
What can be returned
- Unused products in their original, unopened packaging, with all seals intact.
- Items that arrived damaged, faulty on arrival, or different from what you ordered.
- Proof of purchase (your order number) is required.
What cannot be returned
- Opened, used or partially used devices, pods, coils or e-liquids.
- Products without their original packaging.
- Damage caused after delivery (drops, liquid damage, incorrect charging).
How refunds work
Once we have received and checked the returned item, an approved refund is issued within 3-5 business days. Because orders are paid cash on delivery, refunds are made by bank transfer to an account you nominate, or as store credit if you prefer.
How to start a return
Message us on WhatsApp +971 56 389 8101 with your order number and a photo of the item within 24 hours of delivery. We will confirm whether the item qualifies and arrange collection or replacement.
See also: Shipping Policy · Terms & Conditions